Privacy Policy
Last Updated: 12 June 2025 · Effective: 12 June 2025
1. Introduction
Teratai Adil ("we", "us", "our") is a legal practice registered in Malaysia, with our principal office at Jalan Maarof 96, 59000 Kuala Lumpur. We are the data controller for the personal information we collect through this website and in the course of providing our legal services.
We are committed to handling personal data with care and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to it.
If you have questions about this policy or how we handle your data, please contact us at [email protected].
2. Information We Collect
We collect personal information only when it is necessary for the purposes described in this policy.
Information you provide directly
- Full name and contact details (email address, telephone number)
- Postal address if provided
- Information about your legal matter, which may include details about deceased persons, family members, assets, and estate circumstances
- Any documents you share with us in connection with a matter
Information collected automatically
- IP address and browser type when you visit our website
- Pages visited and time spent on the site (via analytics cookies, where consented)
- Referral source (how you arrived at our website)
Legal basis for processing
We process personal data on the basis of your consent (for website enquiries and cookies), the performance of a contract or engagement with us (for legal service delivery), and our legitimate interests (for service improvement and security). Where we process sensitive personal data in connection with a legal matter, we do so under the applicable provisions of the PDPA.
3. How We Use Your Information
Personal information collected through this website and through our legal practice is used for the following purposes:
- Responding to enquiries submitted through our contact form
- Providing estate planning, probate administration, and dispute resolution services
- Corresponding with clients, relevant authorities, courts, and third parties as required by the matter
- Issuing engagement letters, invoices, and final accounts
- Maintaining records as required by our professional obligations and Malaysian law
- Improving our website and understanding how visitors use it (with consent)
We do not sell, rent, or trade personal data. We do not use personal data collected through our legal practice for marketing purposes without explicit consent.
Third-party sharing
In the course of a legal matter, we may share relevant information with courts, government bodies (such as the High Court of Malaysia, the Department of Director General of Lands and Mines, or Amanah Raya Berhad), financial institutions, and other parties as instructed by you or required by law. We may also engage service providers for IT and document management, who are bound by confidentiality obligations.
4. How We Protect Your Data
- Client files are stored securely, both physically and digitally, with access limited to authorised staff involved in your matter
- Digital communications involving sensitive documents use secure, encrypted channels
- Our website uses HTTPS encryption for all data transmitted via the contact form
- Staff handling client data are trained in confidentiality obligations under the Legal Profession Act 1976 and the PDPA
- In the event of a data breach that affects your personal data, we will notify you and, where required, the relevant authority in accordance with applicable law
Retention periods
Enquiry data submitted via our website contact form is retained for up to 12 months. Client matter files are retained for a minimum of seven years following the conclusion of a matter, in accordance with professional practice requirements. After this period, files are securely destroyed.
5. Cookies
Our website uses cookies to support basic functionality and, where you consent, to collect anonymised analytics data. We do not use cookies for advertising or cross-site tracking.
For a full explanation of the cookies we use and how to manage your preferences, please see our Cookie Policy.
6. Your Rights
Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to personal data we hold about you:
Right of access
You may request a copy of personal data we hold about you.
Right of correction
You may ask us to correct inaccurate or incomplete personal data.
Right to limit processing
Where processing is based on consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing already carried out.
Right to prevent processing for direct marketing
You may request that we stop using your data for marketing communications at any time.
Right to complain
If you believe we have not handled your personal data correctly, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.
To exercise any of these rights, please contact us in writing at [email protected]. We will respond within 21 days.
7. External Links
Our website may contain links to third-party websites such as government portals or professional bodies. We are not responsible for the privacy practices of those sites and encourage you to review their respective policies before providing any personal information.
8. Minors
Our website and services are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 through our website. If you believe a minor has submitted personal information to us, please contact us and we will remove it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after any change constitutes your acceptance of the updated policy.
10. Contact Us
For any questions, requests, or concerns relating to this Privacy Policy or our handling of your personal data, please contact: